Sound on Dell XPS 9570 only works on headphones












0















I have a Dell XPS 15 9570 and it's great, except that no sound comes out of the speakers. Weirdly enough it works just fine out of headphones! Just the built-in speakers are the problem.



Everything I can find reports all systems go. pavucontrol looks great:



All my apps report working sound in pavucontrol



The Output Devices panel in pavucontrol also shows sound working



pactl list sinks doesn't show anything that stands out to me:



Sink #0
State: RUNNING
Name: alsa_output.pci-0000_00_1f.3.analog-stereo
Description: Built-in Audio Analog Stereo
Driver: module-alsa-card.c
Sample Specification: s16le 2ch 44100Hz
Channel Map: front-left,front-right
Owner Module: 6
Mute: no
Volume: front-left: 65536 / 100% / 0.00 dB, front-right: 65536 / 100% / 0.00 dB
balance 0.00
Base Volume: 65536 / 100% / 0.00 dB
Monitor Source: alsa_output.pci-0000_00_1f.3.analog-stereo.monitor
Latency: 22200 usec, configured 25000 usec
Flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY
Properties:
alsa.resolution_bits = "16"
device.api = "alsa"
device.class = "sound"
alsa.class = "generic"
alsa.subclass = "generic-mix"
alsa.name = "ALC3266 Analog"
alsa.id = "ALC3266 Analog"
alsa.subdevice = "0"
alsa.subdevice_name = "subdevice #0"
alsa.device = "0"
alsa.card = "0"
alsa.card_name = "HDA Intel PCH"
alsa.long_card_name = "HDA Intel PCH at 0xed618000 irq 146"
alsa.driver_name = "snd_hda_intel"
device.bus_path = "pci-0000:00:1f.3"
sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
device.bus = "pci"
device.vendor.id = "8086"
device.vendor.name = "Intel Corporation"
device.product.id = "a348"
device.product.name = "Cannon Lake PCH cAVS"
device.form_factor = "internal"
device.string = "front:0"
device.buffering.buffer_size = "352800"
device.buffering.fragment_size = "176400"
device.access_mode = "mmap+timer"
device.profile.name = "analog-stereo"
device.profile.description = "Analog Stereo"
device.description = "Built-in Audio Analog Stereo"
alsa.mixer_name = "Realtek ALC3266"
alsa.components = "HDA:10ec0298,1028087c,00100103 HDA:8086280b,80860101,00100000"
module-udev-detect.discovered = "1"
device.icon_name = "audio-card-pci"
Ports:
analog-output-speaker: Speakers (priority: 10000)
analog-output-headphones: Headphones (priority: 9000, not available)
Active Port: analog-output-speaker
Formats:
pcm


I also looked into a theory that the headphone jack wasn't registering plugs/unplugs, but as far as I can tell that's working just fine.



Anyway, I'm at a loss. Any ideas? I'm using Arch linux, if that matters, and, in case it wasn't clear, I'm using pulseaudio.










share|improve this question







New contributor




Joshua Holbrook is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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  • 1





    This is the output of alsa-info.sh: alsa-project.org/db/?f=8587406fb1d95ece39dfe600547f55ff0b9dccdd

    – Joshua Holbrook
    4 mins ago


















0















I have a Dell XPS 15 9570 and it's great, except that no sound comes out of the speakers. Weirdly enough it works just fine out of headphones! Just the built-in speakers are the problem.



Everything I can find reports all systems go. pavucontrol looks great:



All my apps report working sound in pavucontrol



The Output Devices panel in pavucontrol also shows sound working



pactl list sinks doesn't show anything that stands out to me:



Sink #0
State: RUNNING
Name: alsa_output.pci-0000_00_1f.3.analog-stereo
Description: Built-in Audio Analog Stereo
Driver: module-alsa-card.c
Sample Specification: s16le 2ch 44100Hz
Channel Map: front-left,front-right
Owner Module: 6
Mute: no
Volume: front-left: 65536 / 100% / 0.00 dB, front-right: 65536 / 100% / 0.00 dB
balance 0.00
Base Volume: 65536 / 100% / 0.00 dB
Monitor Source: alsa_output.pci-0000_00_1f.3.analog-stereo.monitor
Latency: 22200 usec, configured 25000 usec
Flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY
Properties:
alsa.resolution_bits = "16"
device.api = "alsa"
device.class = "sound"
alsa.class = "generic"
alsa.subclass = "generic-mix"
alsa.name = "ALC3266 Analog"
alsa.id = "ALC3266 Analog"
alsa.subdevice = "0"
alsa.subdevice_name = "subdevice #0"
alsa.device = "0"
alsa.card = "0"
alsa.card_name = "HDA Intel PCH"
alsa.long_card_name = "HDA Intel PCH at 0xed618000 irq 146"
alsa.driver_name = "snd_hda_intel"
device.bus_path = "pci-0000:00:1f.3"
sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
device.bus = "pci"
device.vendor.id = "8086"
device.vendor.name = "Intel Corporation"
device.product.id = "a348"
device.product.name = "Cannon Lake PCH cAVS"
device.form_factor = "internal"
device.string = "front:0"
device.buffering.buffer_size = "352800"
device.buffering.fragment_size = "176400"
device.access_mode = "mmap+timer"
device.profile.name = "analog-stereo"
device.profile.description = "Analog Stereo"
device.description = "Built-in Audio Analog Stereo"
alsa.mixer_name = "Realtek ALC3266"
alsa.components = "HDA:10ec0298,1028087c,00100103 HDA:8086280b,80860101,00100000"
module-udev-detect.discovered = "1"
device.icon_name = "audio-card-pci"
Ports:
analog-output-speaker: Speakers (priority: 10000)
analog-output-headphones: Headphones (priority: 9000, not available)
Active Port: analog-output-speaker
Formats:
pcm


I also looked into a theory that the headphone jack wasn't registering plugs/unplugs, but as far as I can tell that's working just fine.



Anyway, I'm at a loss. Any ideas? I'm using Arch linux, if that matters, and, in case it wasn't clear, I'm using pulseaudio.










share|improve this question







New contributor




Joshua Holbrook is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
















  • 1





    This is the output of alsa-info.sh: alsa-project.org/db/?f=8587406fb1d95ece39dfe600547f55ff0b9dccdd

    – Joshua Holbrook
    4 mins ago
















0












0








0








I have a Dell XPS 15 9570 and it's great, except that no sound comes out of the speakers. Weirdly enough it works just fine out of headphones! Just the built-in speakers are the problem.



Everything I can find reports all systems go. pavucontrol looks great:



All my apps report working sound in pavucontrol



The Output Devices panel in pavucontrol also shows sound working



pactl list sinks doesn't show anything that stands out to me:



Sink #0
State: RUNNING
Name: alsa_output.pci-0000_00_1f.3.analog-stereo
Description: Built-in Audio Analog Stereo
Driver: module-alsa-card.c
Sample Specification: s16le 2ch 44100Hz
Channel Map: front-left,front-right
Owner Module: 6
Mute: no
Volume: front-left: 65536 / 100% / 0.00 dB, front-right: 65536 / 100% / 0.00 dB
balance 0.00
Base Volume: 65536 / 100% / 0.00 dB
Monitor Source: alsa_output.pci-0000_00_1f.3.analog-stereo.monitor
Latency: 22200 usec, configured 25000 usec
Flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY
Properties:
alsa.resolution_bits = "16"
device.api = "alsa"
device.class = "sound"
alsa.class = "generic"
alsa.subclass = "generic-mix"
alsa.name = "ALC3266 Analog"
alsa.id = "ALC3266 Analog"
alsa.subdevice = "0"
alsa.subdevice_name = "subdevice #0"
alsa.device = "0"
alsa.card = "0"
alsa.card_name = "HDA Intel PCH"
alsa.long_card_name = "HDA Intel PCH at 0xed618000 irq 146"
alsa.driver_name = "snd_hda_intel"
device.bus_path = "pci-0000:00:1f.3"
sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
device.bus = "pci"
device.vendor.id = "8086"
device.vendor.name = "Intel Corporation"
device.product.id = "a348"
device.product.name = "Cannon Lake PCH cAVS"
device.form_factor = "internal"
device.string = "front:0"
device.buffering.buffer_size = "352800"
device.buffering.fragment_size = "176400"
device.access_mode = "mmap+timer"
device.profile.name = "analog-stereo"
device.profile.description = "Analog Stereo"
device.description = "Built-in Audio Analog Stereo"
alsa.mixer_name = "Realtek ALC3266"
alsa.components = "HDA:10ec0298,1028087c,00100103 HDA:8086280b,80860101,00100000"
module-udev-detect.discovered = "1"
device.icon_name = "audio-card-pci"
Ports:
analog-output-speaker: Speakers (priority: 10000)
analog-output-headphones: Headphones (priority: 9000, not available)
Active Port: analog-output-speaker
Formats:
pcm


I also looked into a theory that the headphone jack wasn't registering plugs/unplugs, but as far as I can tell that's working just fine.



Anyway, I'm at a loss. Any ideas? I'm using Arch linux, if that matters, and, in case it wasn't clear, I'm using pulseaudio.










share|improve this question







New contributor




Joshua Holbrook is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.












I have a Dell XPS 15 9570 and it's great, except that no sound comes out of the speakers. Weirdly enough it works just fine out of headphones! Just the built-in speakers are the problem.



Everything I can find reports all systems go. pavucontrol looks great:



All my apps report working sound in pavucontrol



The Output Devices panel in pavucontrol also shows sound working



pactl list sinks doesn't show anything that stands out to me:



Sink #0
State: RUNNING
Name: alsa_output.pci-0000_00_1f.3.analog-stereo
Description: Built-in Audio Analog Stereo
Driver: module-alsa-card.c
Sample Specification: s16le 2ch 44100Hz
Channel Map: front-left,front-right
Owner Module: 6
Mute: no
Volume: front-left: 65536 / 100% / 0.00 dB, front-right: 65536 / 100% / 0.00 dB
balance 0.00
Base Volume: 65536 / 100% / 0.00 dB
Monitor Source: alsa_output.pci-0000_00_1f.3.analog-stereo.monitor
Latency: 22200 usec, configured 25000 usec
Flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY
Properties:
alsa.resolution_bits = "16"
device.api = "alsa"
device.class = "sound"
alsa.class = "generic"
alsa.subclass = "generic-mix"
alsa.name = "ALC3266 Analog"
alsa.id = "ALC3266 Analog"
alsa.subdevice = "0"
alsa.subdevice_name = "subdevice #0"
alsa.device = "0"
alsa.card = "0"
alsa.card_name = "HDA Intel PCH"
alsa.long_card_name = "HDA Intel PCH at 0xed618000 irq 146"
alsa.driver_name = "snd_hda_intel"
device.bus_path = "pci-0000:00:1f.3"
sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
device.bus = "pci"
device.vendor.id = "8086"
device.vendor.name = "Intel Corporation"
device.product.id = "a348"
device.product.name = "Cannon Lake PCH cAVS"
device.form_factor = "internal"
device.string = "front:0"
device.buffering.buffer_size = "352800"
device.buffering.fragment_size = "176400"
device.access_mode = "mmap+timer"
device.profile.name = "analog-stereo"
device.profile.description = "Analog Stereo"
device.description = "Built-in Audio Analog Stereo"
alsa.mixer_name = "Realtek ALC3266"
alsa.components = "HDA:10ec0298,1028087c,00100103 HDA:8086280b,80860101,00100000"
module-udev-detect.discovered = "1"
device.icon_name = "audio-card-pci"
Ports:
analog-output-speaker: Speakers (priority: 10000)
analog-output-headphones: Headphones (priority: 9000, not available)
Active Port: analog-output-speaker
Formats:
pcm


I also looked into a theory that the headphone jack wasn't registering plugs/unplugs, but as far as I can tell that's working just fine.



Anyway, I'm at a loss. Any ideas? I'm using Arch linux, if that matters, and, in case it wasn't clear, I'm using pulseaudio.







audio pulseaudio






share|improve this question







New contributor




Joshua Holbrook is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











share|improve this question







New contributor




Joshua Holbrook is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









share|improve this question




share|improve this question






New contributor




Joshua Holbrook is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









asked 19 mins ago









Joshua HolbrookJoshua Holbrook

1011




1011




New contributor




Joshua Holbrook is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





New contributor





Joshua Holbrook is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.






Joshua Holbrook is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.








  • 1





    This is the output of alsa-info.sh: alsa-project.org/db/?f=8587406fb1d95ece39dfe600547f55ff0b9dccdd

    – Joshua Holbrook
    4 mins ago
















  • 1





    This is the output of alsa-info.sh: alsa-project.org/db/?f=8587406fb1d95ece39dfe600547f55ff0b9dccdd

    – Joshua Holbrook
    4 mins ago










1




1





This is the output of alsa-info.sh: alsa-project.org/db/?f=8587406fb1d95ece39dfe600547f55ff0b9dccdd

– Joshua Holbrook
4 mins ago







This is the output of alsa-info.sh: alsa-project.org/db/?f=8587406fb1d95ece39dfe600547f55ff0b9dccdd

– Joshua Holbrook
4 mins ago












0






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