Unable to raise a case to Salesforce support











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Please help me how to raise a case to sales force support from my sandbox. I Clicked on Help and Training and it is redirecting me to the login.salesforce.com but not test.salesforce.com. ?



Do i need to enable any of the setting at user level to raise a case.






salesforce-support







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    up vote
    1
    down vote

    favorite












    Please help me how to raise a case to sales force support from my sandbox. I Clicked on Help and Training and it is redirecting me to the login.salesforce.com but not test.salesforce.com. ?



    Do i need to enable any of the setting at user level to raise a case.






    salesforce-support







    share|improve this question
























      up vote
      1
      down vote

      favorite









      up vote
      1
      down vote

      favorite











      Please help me how to raise a case to sales force support from my sandbox. I Clicked on Help and Training and it is redirecting me to the login.salesforce.com but not test.salesforce.com. ?



      Do i need to enable any of the setting at user level to raise a case.






      salesforce-support







      share|improve this question













      Please help me how to raise a case to sales force support from my sandbox. I Clicked on Help and Training and it is redirecting me to the login.salesforce.com but not test.salesforce.com. ?



      Do i need to enable any of the setting at user level to raise a case.






      salesforce-support




      salesforce-support






      share|improve this question













      share|improve this question











      share|improve this question




      share|improve this question










      asked 2 hours ago









      user5558

      434




      434






















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          You cannot raise a case from any non-production org, including Developer Edition, Sandboxes, and Scratch Orgs. You will need to log in to your production org and raise a case there. If you have a problem with a specific Sandbox, include the Org Id in your case (there's a field for this purpose), and make sure you Grant Login Access to the Sandbox if necessary.






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            1 Answer
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            1 Answer
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            up vote
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            You cannot raise a case from any non-production org, including Developer Edition, Sandboxes, and Scratch Orgs. You will need to log in to your production org and raise a case there. If you have a problem with a specific Sandbox, include the Org Id in your case (there's a field for this purpose), and make sure you Grant Login Access to the Sandbox if necessary.






            share|improve this answer

























              up vote
              4
              down vote













              You cannot raise a case from any non-production org, including Developer Edition, Sandboxes, and Scratch Orgs. You will need to log in to your production org and raise a case there. If you have a problem with a specific Sandbox, include the Org Id in your case (there's a field for this purpose), and make sure you Grant Login Access to the Sandbox if necessary.






              share|improve this answer























                up vote
                4
                down vote










                up vote
                4
                down vote









                You cannot raise a case from any non-production org, including Developer Edition, Sandboxes, and Scratch Orgs. You will need to log in to your production org and raise a case there. If you have a problem with a specific Sandbox, include the Org Id in your case (there's a field for this purpose), and make sure you Grant Login Access to the Sandbox if necessary.






                share|improve this answer












                You cannot raise a case from any non-production org, including Developer Edition, Sandboxes, and Scratch Orgs. You will need to log in to your production org and raise a case there. If you have a problem with a specific Sandbox, include the Org Id in your case (there's a field for this purpose), and make sure you Grant Login Access to the Sandbox if necessary.







                share|improve this answer












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                share|improve this answer










                answered 2 hours ago









                sfdcfox

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